Return policy for flies

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact kevinjgrainger@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact for any return question at kevinjgrainger@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• If you find an order to be unsatisfactory, you may be refunded or have the flies replaced for free. 
• If your flies break or fall apart after little or no use you may be refunded or have the flies replaced for free.
• I will never send you a fly I would not throw at the fish of a lifetime.
• Please acknowledge that these are hand tied! Not every fly will be perfectly identical despite best efforts.
• Once again if your flies are unsatisfactory please contact me for potential compensation.
• Flies with broken or bent hooks will not be replaced or refunded as the hook they are tied on is clearly stated in the product description. 
• If I throw a free fly in you order it is not eligible to be replaced or refunded.
• Refunds and replacement flies are not guaranteed and will be assessed on a case by case basis. Photographs of the flies will be required.

Exceptions / non-returnable items

All orders are eligible for refund however a refund is not guaranteed. Refund will be determined on a case bases and reason for refund must be stated via contact section on website. Refunds based on the following basis will be guaranteed...

• Product arrived broken or damaged.
• Customer received wrong product.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact kevinjgrainger@gmail.com